Get in touch
Questions about the guide, your download, or anything else — we usually reply within 1 business day.
Common questions
I paid but never got my download email — what do I do?
First check your spam/promotions folder. Your download is also always available under Order status: log in (or use the link from your order confirmation email) and open your order to find the download button. If you still can't find it, message us above with your order number and we'll sort it out.
Can I get a refund?
Since this is an instant-download digital product, we can't offer refunds once the file has been downloaded. If something went wrong with your order or the file itself, contact us — we want to make it right.
Can I access the guide on my phone and computer?
Yes — it's a standard PDF, so you can read it on any device, and print any of the worksheets at home.
Do you offer support for the experiments in the guide?
We're happy to answer questions about how the guide works. We can't offer personalized medical or nutrition advice — for that, please consult a qualified healthcare professional.
How long does it take to hear back?
We aim to reply within 1 business day. During busy periods it may take a little longer, but we read every message.