If something is not right, tell us and we will sort it out. This page explains how, and what we can and cannot take back.
You have 7 days
You have 7 days from the day your order is delivered to tell us you want to return it. Get in touch within those 7 days through our Contact page, with your order number and which items you want to return. Once we reply with a return address, you have a further 14 days to send the items back.
Condition of returned items
Items must come back unused, in their original packaging, with every part that came in the box. We can only refund items we can sell again.
Items worn against a baby's skin
Fabric bands, straps and any item worn against the skin cannot be returned once they have been worn or washed. This is a hygiene rule and we do not make exceptions for it. It does not apply if the item arrived faulty, damaged or was not what you ordered — in that case see below. An unworn band, still sealed, can be returned like anything else.
Faulty, damaged or wrong items
If an item arrives faulty or damaged, or we sent you the wrong thing, that is on us. Send us a photo through the Contact page and we will replace it or refund it in full, including what you paid for delivery. You will not pay to send it back.
Who pays for return postage
For a change of mind, you pay the postage to send the item back, and we refund the price of the item but not the original delivery charge. For a faulty, damaged or incorrect item, we cover the return postage and refund everything you paid.
When you get your money back
We refund to your original payment method within 10 business days of receiving the item and checking it. Your bank or card issuer may take a few more days to show it on your statement. We will email you when the refund leaves our side.
If you are in the European Union or the United Kingdom
Consumer law where you live gives you a statutory right to withdraw from an online purchase within 14 days of receiving it, without giving a reason. That right applies in full and takes precedence over the 7-day window above. Nothing on this page reduces it. To use it, contact us within 14 days of delivery and return the goods within 14 days of telling us. The hygiene exclusion for worn items still applies, as permitted under those laws for sealed goods that are not suitable for return once unsealed for health or hygiene reasons.
Cancelling before dispatch
If your order has not shipped yet, contact us and we will cancel it and refund you in full. Once it is with the carrier, treat it as a return.
Questions
Ask us before you buy if you are unsure whether something can be returned. We would rather answer the question than process the return. Reach us through the Contact page.